Have you heard? Attorneys are busy people. On top of all they have to remember, it seems almost impossible (and even cruel) to ask them to remember the different-billing guidelines for their clients.
Fortunately, with Smart Time and its Real-Time Compliance Checking feature, they don’t have to.
The e-Billing Problem
The real problem isn’t the error that gets made. It’s the time delay (10 days added to the billing and collection cycle, on average) that results. These errors lead to rejected invoices, hours spent finding and fixing errors and resubmitting the invoices, not to mention the delay in cash flow and the breakdown in firm-client trust.
Smart Time can solve this problem easily, but first let’s take a closer look at what goes wrong most often.
Common e-Billing Time Entry Errors
The way to fix e-billing compliance problems is to get it right before the time entry is committed to billing. This is what often goes wrong:
- Incorrect codes for a task, activity or expense
- Character count limits exceeded
- Word count limits exceeded
- Stop words, such as Prepare, Review, Work on File, Research, Scan, Miscellaneous, etc.
- Block billing, when the rule prohibits it
- Attorneys directly billing the matter, when the rule prohibits them from doing so
But now Real-Time Compliance does exist, for Smart Time Desktop and Mobile modules.
The best way to help your timekeepers is to help them at the point of time entry. Smart Time checks in real time to see if e-billing rules exist. If they do, we check the user’s time entry to make sure it is compliant.
Smart Time solves the problem by simply notifying the user if something needs to be corrected—while the user is doing the actual entry.
Essentially, it automatically checks time entries before they are sent to the billing department. Ensuring only compliant time entries are in the system will help firms end the ugly submit and reject cycle that so many experience with e-billing. Further, it builds trust between attorneys, the firm and the clients, and it improves cash flow by eliminating error-based delays.