At Smart Time, our goal has always been to reinvent timekeeping, rather than demanding that timekeepers reinvent themselves. To do that, we’ve focused on four primary objectives for our product:
- Make timekeeping less time consuming
- Improve the accuracy of the entry
- Ensure all hours are booked
- Support multiple timekeeping behaviors
After years in the industry and lots of research, our team is convinced that the key to a successful implementation is #4: Timekeeping software products must support all timekeeping behaviors.
Meeting the Needs of Your Mix
So, what does that mean? It might first help to recognize that every firm contains a mix of timekeeping behaviors: some are contemporaneous, keeping time as they work, and some are reconstructionists, who prefer to record time after the fact. We’ve also found that some practice both methods, depending on the situation.
That’s why at Smart Time, we have built an application that has 7 different ways to enter time. Some are better suited to the contemporaneous timekeeper, and some are ideal for the reconstructionist.
Your job is to figure out who is who, and get them the tools they need. Talk with your users for about two minutes, and you will quickly learn who needs what. For example, if you’ve identified a reconstructionist, showing them timers is a waste of time, because that particular tool will go unused. Better to steer them toward making the most of the time capture app and the nightly journal report, for example.
A Strategy to Fix Timekeeping
One person at a time—it’s how to fix timekeeping, and it’s how to deploy Smart Time.
One of our clients just executed a perfectly finessed rollout of Smart Time. It was accomplished through an inventive strategy that jettisoned traditional training for a one-on-one approach. The firm’s accounting and IT groups visited offices and provided 15-minute training sessions with each attorney, secretary and paralegal. In this way, they were able to customize the training to all timekeepers, be they contemporaneous or reconstructionist.
Any size firm can benefit from this approach, as it’s virtually guaranteed that whatever the firm size, you’ll have a mix of timekeeping styles within it.
What Smart Time’s one-person-at-a-time approach does is to give you a cohesive, simple strategy to meet the needs of all your timekeepers.